At Adorno we want our customers to know their rights, feel secure to use our services, and understand our commitments. The terms and conditions outline the regulations for the use of the Adorno Platform located at www.adorno.design.
When making a purchase you are asked to confirm that you have understood the terms and conditions. If you do not confirm, a purchase cannot be completed. In case of questions, please contact us at [email protected], and we will get back to you as soon as possible.
Be aware that we can make changes to the present terms and conditions without notice. It is, therefore, a good idea to review these terms and conditions when you find them suitable.
Concerning legal matters, Danish law is applicable, if not otherwise stated.
Product Liability
The designers on Adorno’s Platform are liable for the design pieces they sell on the platform and are responsible for all information and photos relating to the pieces, including measurements and descriptions. At Adorno, we do our utmost to ensure all information provided is true and accurate.
Prices & Taxes
If a buyer purchase a piece from a designer located in the same jurisdiction or country value-added tax (VAT) or Sales Tax is included in the price of the piece.
If a buyer purchases a piece from a designer located in a different jurisdiction/country, no value-added tax (VAT) will be added to the price, but the buyer may have to pay customs and duties when receiving the items.
Shipping costs are paid by the buyer and will be charged in addition to the price of the piece and are displayed in the total in cart and checkout.
In case of an error in the price of a piece and/or shipping rate, Adorno will inform the buyer as soon as possible and give the option to cancel or confirm the order with the correct price. The price of a piece might vary over time due to special offers and other circumstances. Special promotions may occur for certain design pieces.
Prices and other information on the pieces exhibited can be changed at any time by the designers. It is the information at the time of the purchase that has to be taken into account by the buyer.
Purchase
Agreements, including oral agreements, must be confirmed in writing in order to be binding.
Purchases of design pieces can be made by any individual or legal entity legally entitled to enter into such agreements, with a valid payment method and valid delivery address. The buyer has first completed a purchase when clicking the “buy” button.
When a buyer purchases a design piece an email is sent to the buyer confirming the order. The price of the piece, including shipping costs, will be charged from the bank account of the buyer immediately after the buyer has clicked “buy”.
In certain cases, it might be impossible to deliver an order as described, thus Adorno holds the right to cancel any purchase for a full refund, without further notice.
Adorno accepts bank transfers, and credit card payments from all major providers including Visa, Mastercard, American Express, ACH Debit, Apple Pay,
Discover and JB. If you would like to use another payment method than mentioned above, please reach out to [email protected]. Adorno holds the right to change payment solutions at all times, without further notice.
Delivery
The shipping provider of Adorno will deliver the design piece(s) to the address given by the buyer within the time frame given when purchasing the piece.
The buyer must ensure that the address of delivery is correct and that it is possible to deliver during business hours.
In the case of extra costs for attempted delivery or similar, the customer must cover the full amount of the extra costs.
The time of delivery may depend on, and be made impossible by, external factors; force Majeure, strikes, postal delays, and other extraordinary circumstances.
Pieces damaged during shipment
It is the buyers’ responsibility to inspect the condition of the design piece upon delivery. If a piece is damaged, the buyer must contact Adorno within three days of receiving the piece by sending an email to [email protected]. The email must include the order number, contact information, date of delivery, information about the damage, name of the design piece, a photo of the damages, and condition of the inner and outer packaging.
During shipment, all pieces are insured. Damages inflicted during shipment will therefore never be at the cost of the buyer. If damage occurred clearly because of a faulty produced piece, or insufficient packaging, the designer will cover the return and repair costs. If damage occurred clearly during the shipment, despite sufficient packaging, the insurance or Adorno will cover any return and repair costs. It is, however, crucial that the buyer contact Adorno within three days after the piece has been received with pictures clearly documenting the damage, and the state of the inner and outer packaging.
If a piece is damaged at delivery the buyer has the right to have it repaired, or receive a new design piece, or cancel the purchase for a full refund of the total cost.
Returns
Returns are handled according to the existing law of the jurisdiction of the state or country from which the designer sells his/her design pieces. The return rights can, therefore, be different depending on where the designers are located.
In case a buyer wishes to return a design piece, Adorno must be notified by mail to [email protected] within 3 days of successful delivery, and hand over the design piece to the shipping provider before the right of return expires.
Certain transactions may incur a fee between 2.1 – 3.2% dependent on transfer types and country of origin.
The cost of shipments and any additional fees, including but not limited to: customs, duties & taxes is paid by the buyer. A return label will be issued by Adorno, and the price of the product(s) except shipping costs and additional fees will be refunded to the buyer within 30 days after the designer has received the design piece.
We do not accept returns on made-to-order items. Made to order items include, but not limited to: items which were made according to specific dimensions, colors, or other appearances requested by the client, items adjusted for specific country requirements such as lighting plugs, handmade items that require custom boxes for delivery. If a return is requested before delivery is made, the customer will be liable to cover these customization costs
Special Promotions
From time to time, Adorno may offer special promotions, discounts, and free shipping on selected items. While we strive to provide our customers with exciting opportunities, please be informed of the terms and conditions that govern these promotions:
– Some items, especially those of odd sizes or unique dimensions, may not qualify for free shipping promotions.
– Made-to-order items, bespoke pieces, and items currently marked as “on sale” are excluded from any and all promotions unless explicitly stated otherwise.
– Only one promotion or discount code can be applied per order. Different Promotional offers cannot be combined.
– All promotions are subject to availability and may have limited quantities. If the promotional item is out of stock, Adorno reserves the right to substitute it with another item of equal or greater value or cancel the order for a full refund.
– Promotion campaigns may have a specific start and end date and will be valid only within the stated time frame.
– Adorno retains the exclusive right to cancel any order benefiting from a discount, free shipping, or any other promotion at its sole discretion.
– In the unlikely event of a promotional order cancellation, the customer will be notified promptly, and a full refund for the canceled order will be issued.
– Items purchased under a special promotion or discount are subject to Adorno’s standard return and exchange policy unless otherwise stated. The refund amount will reflect the discounted price paid, not the original full price.
Content
It is prohibited to distribute virus, trojan, worm, logic bomb, or other harmful material through Adorno.
Adorno, designers, curators, partners, and advertisers are not liable for any damages occurring from the use of the website or Adorno’s services (including but without limitation to any direct and indirect damages, or loss of profits or data).
Adorno is responsible for the technical development and maintenance of the Adorno Design Platform. Technical errors may occur, and in the case that it affects the decision to purchase a design piece, Adorno holds the responsibility to fix it. The website www.adorno.design, or parts of it, might be unavailable at any time or for any period.
Anyone can register a user account at Adorno with an email address or a valid Facebook account. It is free of charge and does not carry an obligation to purchase any design piece. Users are asked to provide personal information, that should be truthful. It is not permitted to use contact details that are fake or not in use, such as email address, name, and photo. Adorno reserves the right to cancel member accounts or delete content.
Designers, curators, and users must not upload any content that violates our policy, any laws, or ethical standards; including but not limited to copyrighted, violent, pornographic, offensive, aggressive, racist, or sexist content.
Users can request to delete their account at any time by contacting [email protected].
Read more about how Adorno collects personal information, and what happens with the contact details you share, in our Privacy Policy.
Intellectual Property
All intellectual property rights related to Adorno and Adorno Platform belong to Adorno. This includes, but is not limited to, copyright, photo, design, and trademark rights – for any creation such as copy, computer programs or marketing principles, etc., with the exception of photos that belong to designers.
It is not allowed to republish, sell, rent, reproduce, duplicate or copy material published on the Adorno Platform.
However, it is allowed to redistribute content from Adorno as long as Adorno is mentioned or linked by hyperlink or URL. In those cases Adorno has no responsibility or liability for any content appearing on any third-party website or elsewhere.
Users, designers, and curators are not permitted to use the Adorno Platform to advertise for other sales channels, such as e-commerce sites, marketplaces, physical stores where the design pieces showcased at Adorno also can be purchased. Furthermore are the users, designers, and curators are not permitted to spread spam, nor to encourage activities such as chain, pyramid, or snowball practices.
Users are allowed to save or print content for personal use.