White Glove Shipping
Adorno is always ensuring the most secure transportation of your design piece. The packaging will always live up to our guidelines, to make sure the piece is safe all the way to your destination. If somehow the piece(s) are damaged, please inform us immediately with pictures, so we can handle the insurance and returns. For any inquiries about shipping contact us at firstname.lastname@example.org .
Duties and Taxes
When you are importing a design piece from another jurisdiction you may have to pay import duties and VAT upon receipt of your order. If you buy a design piece from the same jurisdiction VAT will apply here.
In the rare event, you receive a piece that you are not fully satisfied with, you can return it within 14 days of receipt for a full refund except return shipping costs. Made-to-order items are not eligible for return.
Track your order
If you have an account on Adorno, you are able to track your shipment all the way by going to “orders” in your profile. You will also be notified by mail, so you have complete control from A to Z.