When shopping on Adorno, you are purchasing directly from independent designers around the world. To ensure transparency, we want you to feel fully informed about how the entire process is handled from payments and production to shipping, taxes and returns.

A purchase is complete once you select your payment method, click “Purchase”.  At that moment, the payment is processed, and a confirmation email is sent to you with the order details.

Adorno accepts secure payment through major credit cards, ACH Debit, and bank transfer. If another method is required, you can contact our team for assistance.

We are proud to work with the best designers and studios around the world, who not only make beautiful work, but also handle orders in a professional manner. In rare situations where delivery cannot be fulfilled, Adorno reserves the right to cancel the order. If this occurs, you will receive a full refund without delay.

The prices displayed are carefully determined by the seller and ADORNO, and includes the production and packaging/crating costs. In certain cases, prices are shared only upon request, because of complications when it comes to availability.

If you are buying from a designer within your own country, sales tax or VAT is included in the listed price. For cross-border sales, VAT is not included in the product price, and duties or import taxes may apply upon importing the piece.

Shipping costs are calculated separately and shown at checkout. The shipping price includes insurance and crating. In the rare case of a pricing or shipping error, we give you the choice to cancel the order or confirm it at the correct rate.

Designers may adjust prices over time or offer special promotions, but the price you see at checkout is always the one that applies to your order, and will be valid in quotes up to 30 days.

In case you find the piece available at a lower price somewhere else, ADORNO is offering a price match guarantee. Just forward the quote you received, and we will do our best to match it.

Every piece available on Adorno is designed and described directly by the independent designer who created it. They are responsible for providing accurate information, images, and measurements.

Because many of the works are made using natural or hand-finished materials, small variations in color, grain, or finish may occur. These differences are not flaws but natural qualities that make each piece unique.

Lighting sold through Adorno is classified as illuminated sculpture. Unless specifically stated in the product description, these pieces are not certified under regulatory lighting standards. They are intended as artworks, and buyers should enjoy them as such.

From time to time, Adorno offers promotions such as discounts or free shipping. Some items, especially custom or oversized works, may not qualify. Only one promotion can be applied per order.

All promotions are time-limited and subject to availability. If a promotional item cannot be delivered, we will either provide a substitute of equal or greater value or refund your order in full.

Pieces purchased with a discount or promotion are still subject to Adorno’s return policies. Refunds will reflect the price you paid, not the original full price.

Your piece will be shipped to the address you provide at checkout using our international network of trusted carriers. To avoid delays, please ensure your delivery address is accurate and that someone is available to receive the package during standard business hours.

While we aim to meet the estimated delivery timeframe, external factors such as strikes, customs inspections, or postal delays may affect shipping. The customer should be available upon delivery, react on any messages from the carrier, and settle any import duties, taxes, and fees.

Orders of in-stock pieces are subject to a 14-day return right. If you regret your purchase, you must notify us within three days of receiving your piece. Adorno will issue a return label, and once the designer receives the piece back, the product price (minus shipping and fees) will be refunded within 30 days.

Made-to-order items cannot be returned. These include pieces customized for dimensions, colors, finishes, electrical plugs, or or similar. If you cancel before delivery, you may still be responsible for customization costs already incurred.

The cost of return shipping, duties, and fees is the buyer’s responsibility. Learn more about how to get duties and taxes refunded in case of a return under “Refunding Customs Fees”.

When shopping on Adorno, you are purchasing directly from independent designers and artists around the world. To ensure transparency, we want you to feel fully informed about how customs duties and taxes are handled.

Your Responsibilities as a Buyer

• Import Duties & Taxes: As the buyer, you are responsible for paying any import duties, VAT, or local taxes that may apply in your country. These charges are set by your local customs authority and vary depending on the product type and value.
• Timely Payment: Duties and taxes must be paid promptly when requested by the carrier or customs. Failure to pay may result in delays, storage fees, or the return of your order.
• Unpaid Duties: If import charges are not settled, carriers may return the shipment to the sender or, in some cases, mark it for abandonment. In such cases:
  • Any return or reshipment costs will be charged to you.
  • If reshipment is not approved, the item may be discarded, and no refund can be issued.

How We Declare for Duty-Free Entry

We ship all works with a formal Artist Declaration that certifies each piece as an original artwork created by the artist. This declaration is recognized internationally and supports duty-free classification under most countries’ customs regulations for original art.

• Accurate Declarations: We work closely with designers to ensure all customs documents are correctly completed.
• Duty-Free Artwork: collectible design should qualify as original artworks. While we provide proper documentation to facilitate duty-free entry, final import decisions are made by your local customs authority
• Clear Communication: In rare cases where an item is classified as furniture or decorative objects, standard import tariffs (typically 3–10%) may apply. We aim to be transparent about these possibilities.
• Trusted Carriers: We ship through reliable global carriers who manage customs clearance professionally and securely.
• Documentation Help: Should you need guidance on recovering duties or taxes after a return, we can direct you to the relevant processes.

Useful Resources by Region

• United States: U.S. Customs & Border Protection
• European Union: European Commission Customs Guidance
• United Kingdom: UK Import Customs Declaration
• Canada: Canada Border Services Agency

Key Things to Remember

• Customs processes are outside of Adorno’s control and are handled by your local authorities.
• Duties and taxes are non-refundable through Adorno, but in some cases may be reclaimed directly through your local customs office or carrier. See the next tab with guidelines on recovering customs fees.
• Our team is here to assist you with documentation and provide clarity wherever possible.

Report a Damaged Piece

All pieces are insured during shipment. Damage caused during transport will not be at your cost. Depending on the cause of the damage, return and repair costs will be covered by either the designer, the shipping insurance, or Adorno. You are responsible for inspecting the piece upon delivery. If your piece arrives damaged, you must report the damage to Adorno within three (3) days of receiving the piece. Reports submitted after this period may not be eligible for coverage.

If your piece is damaged at delivery, you have the right to either:
1. Have the piece repaired
2. Receive a replacement
3. or, Cancel the purchase for a full refund

How to Report Damage

To report a damaged piece, please complete the damage report form within 3 days of delivery.
https://adorno.design/report-damage/

When submitting the form, you need to include:

• Your order number
  Your contact details
  The date of delivery
  The name of the design piece
  A brief description of the damage
  Photos clearly showing:
  – The damage to the piece
  – The inner packaging
  – The outer packaging

Please do not discard the piece or packaging until your claim has been reviewed.
If you have questions about damaged, contact us at [email protected].

Cancelling a Customs Invoice

If you received a customs invoice for a returned or broken piece, you may be able to cancel the invoice and avoid paying customs fees, as long as the goods are not kept or used locally. If customs fees have already been paid, the invoice usually cannot be cancelled. In that case, you may be able to apply for a refund through customs instead (see Refunding Paid Customs Fees).

1. If the Piece Arrived Damaged

You can request cancellation only if the damage is significant and the piece will not be kept or used.

• 1. Do not pay the customs invoice
  2. Reply to the email or contact the carrier’s customs or brokerage team using the email on the invoice
  3. Ask them to cancel or amend the customs entry as damaged and confirm that no duty payment is authorized
  4. Confirm that the piece will be either returned or discarded

Attach the following evidence
Customs Invoice
Clear photos showing the damage
Damage claim number (if available)
(Return or export documents)

2. If the Piece Was Returned

You can request cancellation if the piece was returned or refused and did not enter local use.

• 1. Do not pay the customs invoice
  2. Reply to the email or contact the carrier’s customs or brokerage team using the email on the invoice
  3. Ask them to cancel the customs entry as returned or refused

Attach the following evidence:
Customs Invoice
Return or export documents

Please note
Import duties and taxes are billed directly by shipping carrier on behalf of customs authorities. Adorno isn’t involved in these charges, and the carrier and customs authorities make the final decision on whether a customs invoice can be cancelled.

Refunding Paid Customs Fees

If your piece was returned or arrived damaged, and you already paid import duties or taxes, they cannot be cancelled. However, depending on the situation, you may be able to apply for a refund directly from customs. Please note: customs refunds are handled by government authorities, not by Adorno.

1. Keep all documentation
   Proof of customs payment
   Commercial invoice
   Photos or evidence of the damage
   Return labels

2. Apply for a customs refund
   Use the procedure required by your local customs authority (see links below)

Country-Specific Refund Information

United States
Duty Drawback (CBP Form 7551)
https://www.cbp.gov/trade/programs-administration/drawback

European Union
Contact your national customs authority (EU Customs Code provisions)

Canada
Form B2G – Canada Border Services Agency
https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

United Kingdom
Form C285 – HM Revenue & Customs
https://www.gov.uk/guidance/apply-for-repayment-or-remission-of-import-duties-c285

Australia
Duty Drawback Scheme – Australian Border Force
https://www.abf.gov.au/importing-exporting-and-manufacturing/duty-drawback

Why Adorno Cannot Refund Customs Fees

Import duties and taxes are collected by customs authorities, not by Adorno. Because we do not receive these payments, we cannot issue refunds on your behalf.

For companies within the European Union, Adorno offers the option to apply the VAT Reverse Charge mechanism when purchasing items from EU-based designers. This allows eligible businesses to buy without VAT added at checkout.

What is the VAT Reverse Charge?

The reverse charge system shifts the responsibility for reporting Value Added Tax (VAT) from the seller to the buyer. Instead of paying VAT to the seller, a registered company records the VAT directly with its local tax authority.

This means:

• No VAT will be charged on your Adorno invoice if you qualify.
• You remain responsible for declaring and paying VAT in your own country.

Who is Eligible?

You may use the VAT Reverse Charge if:

• You are a registered company with a valid VAT number.
• You are located in the European Union.
• The piece is sold and shipped from a designer in another EU country.

How It Works on Adorno

1. At checkout, enter your legal company name and VAT identification number.
2. Once validated, the VAT will be automatically removed from your invoice.
3. You will then account for the VAT directly in your company’s tax return, according to local rules.

Why This Matters

• Cost Transparency: You only pay the net price of the piece at checkout.
• Administrative Simplicity: Your VAT responsibility is handled in one step within your existing tax reporting.
• Cross-Border Compliance: The mechanism is standardized across the EU and ensures smooth trade between member states.

Note: If your company information or VAT number is missing or incorrect, VAT will remain applied to the invoice and cannot be refunded later. Please make sure your VAT details are accurate before completing your purchase.

The Personal Curation Service is designed to provide structured guidance for individuals or organizations seeking collectible design pieces that align with their specific requirements. The service offers a defined process that ensures selections are tailored to the client’s preferences, space, and intended use.

Service Overview

The purpose of the service is to simplify the process of identifying and acquiring collectible design. Rather than presenting a large volume of general options, Adorno’s curators review the client’s needs and provide a focused set of recommendations drawn from the platform’s international network of independent designers and studios.

Process

1. Consultation
The process begins with a curation call. During this session, the client shares their vision, functional needs, and aesthetic direction. This step allows the curator to gather all relevant details regarding taste, space, and intended outcome.

2. Selection
Based on the consultation, the curator develops a tailored shortlist of design pieces. Each selection is aligned with the requirements discussed and takes into account the overall coherence of the project.

3. Execution
Once the client has reviewed and approved the selections, Adorno facilitates the sourcing and logistics. This includes coordinating with designers, confirming production timelines (if applicable), and arranging delivery.

Reach out today to get a free consultation call

Scope of the Service

The service applies to both private and professional projects.

Recommendations are limited to works available through the Adorno platform.

Support continues until the selected pieces are delivered to the agreed address.

This service is intended to streamline the acquisition of collectible design by providing a clear, guided process from consultation through delivery.