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At ADORNO we want our customers to know their rights, feel secure to use our services, and understand our commitments. The terms and conditions outline the regulations for the use of the ADORNO Platform located at www.adorno.design.
When making a purchase you are asked to confirm that you have understood the terms and conditions. If you do not confirm, a purchase cannot be completed. In case of questions, please contact us at info@adorno.design, and we will get back to you as soon as possible.
Be aware that we can make changes to the present terms and conditions without notice. It is, therefore, a good idea to review these terms and conditions when you find them suitable.
Concerning legal matters, Danish law is applicable, if not otherwise stated.
The designers on ADORNO’s Platform are liable for the design pieces they sell on the platform and are responsible for all information and photos relating to the pieces, including measurements and descriptions. At ADORNO, we do our utmost to ensure all information provided is true and accurate.
Pieces made with natural or living materials, including but not limited to wood, stone, leather, metals, ceramics, glass, textiles, and other organic or hand-finished elements, may exhibit variations in color, grain, patina, texture, or finish compared to the imagery provided. Such variations are inherent to the nature of these materials and are not considered defects. By placing an order, the Buyer accepts this risk and acknowledges that ADORNO’s general return policies apply.
All pieces referred to as “lighting” and/or “lamps” sold through ADORNO are classified as illuminated sculptures and are intended to be used primarily as artistic works. Unless explicitly stated otherwise in the individual product descriptions, these pieces are not certified under any regulatory standards or certifications, including but not limited to EC compliance. Buyers acknowledge that these items are acquired as artworks and not as regulated lighting products, and they agree to use them accordingly.If a buyer purchase a piece from a designer located in the same jurisdiction or country value-added tax (VAT) or Sales Tax is included in the price of the piece.
If a buyer purchases a piece from a designer located in a different jurisdiction/country, no value-added tax (VAT) will be added to the price.
Shipping costs are paid by the buyer and will be charged in addition to the price of the piece and are displayed in the total in cart and checkout.
In case of an error in the price of a piece and/or shipping rate, ADORNO will inform the buyer as soon as possible and give the option to cancel or confirm the order with the correct price. The price of a piece might vary over time due to special offers and other circumstances. Special promotions may occur for certain design pieces.
Prices and other information on the pieces exhibited can be changed at any time by the designers. It is the information at the time of the purchase that has to be taken into account by the buyer.
Agreements, including oral agreements, must be confirmed in writing in order to be binding.
Purchases of design pieces can be made by any individual or legal entity legally entitled to enter into such agreements, with a valid payment method and valid delivery address. The buyer has first completed a purchase when clicking the “buy” button.
When a buyer purchases a design piece an email is sent to the buyer confirming the order. The price of the piece, including shipping costs, will be charged from the bank account of the buyer immediately after the buyer has clicked “buy”.
In certain cases, it might be impossible to deliver an order as described, thus ADORNO holds the right to cancel any purchase for a full refund, without further notice.
ADORNO accepts bank transfers, and credit card payments from all major providers including Visa, Mastercard, American Express, ACH Debit, Apple Pay,
Discover and JB. If you would like to use another payment method than mentioned above, please reach out to sales@adorno.design. ADORNO holds the right to change payment solutions at all times, without further notice.
The shipping provider of ADORNO will deliver the design piece(s) to the address submitted by the buyer within the estimated time frame provided when purchasing the piece.
The buyer must ensure that the address of delivery is correct and that it is possible to deliver during business hours. In the case of extra costs for caused by failed delivery attempts or similar, the customer must cover the full amount.
The time of delivery may depend on, and be made impossible by, external factors; force Majeure, strikes, postal delays, and other extraordinary circumstances.
All duties, taxes, and import fees are the sole responsibility of the recipient. These charges are set by the customs authorities in the destination country and are not included in the invoice total unless explicitly agreed otherwise. By placing an order, the buyer confirms and accepts full responsibility for any applicable customs charges.
Pieces damaged during shipment
It is the buyers’ responsibility to inspect the condition of the design piece upon delivery. If a piece is damaged, the buyer must contact ADORNO within seven (7) days of receiving the piece by sending an email to claims@adorno.design. The email must include the order number, contact information, date of delivery, information about the damage, name of the design piece, a photo of the damages, and condition of the inner and outer packaging.
During shipment, all pieces are insured. Damages inflicted during shipment will therefore never be at the cost of the buyer. If damage occurred clearly because of a faulty produced piece, or insufficient packaging, the designer will cover the return and repair costs. If damage occurred clearly during the shipment, despite sufficient packaging, the insurance or ADORNO will cover any return and repair costs. It is, however, crucial that the buyer contact ADORNO within three days after the piece has been received with pictures clearly documenting the damage, and the state of the inner and outer packaging.
If a piece is damaged at delivery the buyer has the right to have it repaired, or receive a new design piece, or cancel the purchase for a full refund of the total cost.
In the rare event that you wish to return your purchase, in-stock pieces may be returned within 14 days from arrival. ADORNO must be notified by email at sales@adorno.design within 3 days of receipt, and the piece must be handed over to the shipping provider before the return period expires.
The buyer is responsible for return shipping costs, customs duties, and related fees. A return label will be issued by ADORNO, and the price of the product—excluding shipping and additional fees—will be refunded within 30 days after the piece has been returned. Certain payment transactions may incur a processing fee of 2.1–3.2%, depending on the payment method and country of origin.
Returns are not accepted for made-to-order items, including works customized by size, color, finish, or adapted for specific regional requirements such as plugs or fittings. If a return is requested prior to delivery, the buyer remains liable for any customization costs already incurred.
From time to time, ADORNO may offer special promotions, discounts, and free shipping on selected items. While we strive to provide our customers with exciting opportunities, please be informed of the terms and conditions that govern these promotions:
– Some items, especially those of odd sizes or unique dimensions, may not qualify for free shipping promotions.
– Made-to-order items, bespoke pieces, and items currently marked as “on sale” are excluded from any and all promotions unless explicitly stated otherwise.
– Only one promotion or discount code can be applied per order. Different Promotional offers cannot be combined.
– All promotions are subject to availability and may have limited quantities. If the promotional item is out of stock, ADORNO reserves the right to substitute it with another item of equal or greater value or cancel the order for a full refund.
– Promotion campaigns may have a specific start and end date and will be valid only within the stated time frame.
– ADORNO retains the exclusive right to cancel any order benefiting from a discount, free shipping, or any other promotion at its sole discretion.
– In the unlikely event of a promotional order cancellation, the customer will be notified promptly, and a full refund for the canceled order will be issued.
– Items purchased under a special promotion or discount are subject to ADORNO’s standard return and exchange policy unless otherwise stated. The refund amount will reflect the discounted price paid, not the original full price.
It is prohibited to distribute virus, trojan, worm, logic bomb, or other harmful material through ADORNO.
ADORNO, designers, curators, partners, and advertisers are not liable for any damages occurring from the use of the website or Adorno’s services (including but without limitation to any direct and indirect damages, or loss of profits or data).
ADORNO is responsible for the technical development and maintenance of the ADORNO Design Platform. Technical errors may occur, and in the case that it affects the decision to purchase a design piece, Adorno holds the responsibility to fix it. The website www.adorno.design, or parts of it, might be unavailable at any time or for any period.
Anyone can register a user account at ADORNO with an email address or a valid Facebook account. It is free of charge and does not carry an obligation to purchase any design piece. Users are asked to provide personal information, that should be truthful. It is not permitted to use contact details that are fake or not in use, such as email address, name, and photo. ADORNO reserves the right to cancel member accounts or delete content.
Designers, curators, and users must not upload any content that violates our policy, any laws, or ethical standards; including but not limited to copyrighted, violent, pornographic, offensive, aggressive, racist, or sexist content.
Users can request to delete their account at any time by contacting sales@adorno.design.
Read more about how ADORNO collects personal information, and what happens with the contact details you share, in our Privacy Policy.
All intellectual property rights related to ADORNO and ADORNO Platform belong to adorno.design ApS. This includes, but is not limited to, copyright, photo, design, and trademark rights – for any creation such as copy, computer programs or marketing principles, etc., with the exception of photos that belong to designers.
It is not allowed to republish, sell, rent, reproduce, duplicate or copy material published on the ADORNO Platform.
However, it is allowed to redistribute content from ADORNO as long as ADORNO is mentioned or linked by hyperlink or URL. In those cases ADORNO has no responsibility or liability for any content appearing on any third-party website or elsewhere.
Users, designers, and curators are not permitted to use the ADORNO Platform to advertise for other sales channels, such as e-commerce sites, marketplaces, physical stores where the design pieces showcased at ADORNO also can be purchased. Furthermore are the users, designers, and curators are not permitted to spread spam, nor to encourage activities such as chain, pyramid, or snowball practices.
Users are allowed to save or print content for personal use.
Last updated: July 28, 2021
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve our Service. By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.
We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.
The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.
These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.
The third-party vendors We use are:
We may use third-party Service Providers to provide better improvement of our Service.
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/designadorno/, the Company and the operator of the social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.
We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.
For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.
For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us by email: info@adorno.design